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FAQ & Privacy Policy

Contact Us


Voice: 646.455.1148


Web access

If you forgot your password please follow the link an email will be send to your inbox immediately.


Frequently Asked Questions provides its customers with high quality, brand name computer products at prices far lower than other suppliers. Before doing business with us, many of our potential customers are concerned that they will be getting sub-standard material. We want to use this space to address these concerns up front.

If your questions are not answered here, please call one of our Account Managers, and he or she will address all your concerns.

Q. What does the "Lowest Internet Price" price mean?
A. The "Low Internet Price" price is the low price we've recently found on the web from another reputable merchant. We do the research for you to take the guess work out of buying from Romo Store. 

Q. That "Sale Price" looks too good to be true, how can it be so low?
A. Our prices are low to begin with as we pass the savings we get on to you. From time to time, we reduce the price of an item even more so that we can make room in our warehouse for new inventory. And since we always guarantee your satisfaction at any price, you win! 

Q: How about the packaging? How does it look?
A: Usually, the box we ship the product in is the original factory packaging. However, sometimes the original box has been shipped previously and we decide to repackage the unit in a double-walled brown box to ensure that the unit will arrive to you in good condition.

Q: What happens if I do have a problem with a purchase?
A: We have a 100% satisfaction guarantee. If you have a problem with your purchase, contact us through our toll free number or using our web site and we will work with you to resolve your problem. We have a 15-day return policy.

Q: Do you sell used products?
A: No, all of our products are new.

Q: What about errors on the Web site

A: Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Return Policy. 

Q: Hey! You didn't answer my question here. What should I do?
A: We are very quick to answer emails, please contact us at





How do I place an order?


Step 1 Shopping Cart - Add items to your shopping cart. And once you're done shopping, click the "checkout" button. You can edit the quantity by highlighting the number in the box, correcting the quantity and clicking the button with the circulating arrow, on the right side of the box. To remove items, just click on the trash can button next to the item you'd like to delete.


Step 2 Account - For existing customers, enter your email address and password and click "Login." For new customers, create a new account by filling out the form and click "Submit."


Step 3 Address - If your billing address is correct and you'd like your package to be delivered to your billing address then click "Continue Checkout." If you'd prefer to have your package shipped to a different address, then click on "Different Address" and click "Continue Checkout." You can select a saved address from your address book or enter a new address.


Step 4 Confirmation - Confirm your billing information, shipping address, enter your coupon code or gift certificate code and select shipping preferences. Once you have confirmed all your information is correct, proceed by clicking the "Checkout" button.


Step 5 Purchase - Enter your payment option, payment information and click "Make a Payment."


Step 6 Receipt - After accepting your credit card, your receipt for your order will appear. In addition, an Order Confirmation will be sent to your email address.


Item Availability


Although we make every effort to keep accurate stock of everything listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you have ordered, we'll notify you via email. Adjustments will be made to your order immediately.


Do you match competitor's prices?


Yes, Romo Store will match any of our online competitor's regular-priced merchandise (sale items do not apply) within 7 days of your purchase. Adjustments will be given at our discretion. Please email if you've found an item at a lower price elsewhere. Please include a link to the item in your email and include your Purchase Order number. You'll be contacted once your information has been reviewed.


What are your payment options?


We accept:


All major credit cards: Visa, Mastercard, American Express, Discover


Google Checkout


Debit Cards


Do you accept cash payments?




Do you charge sales tax?


State tax is charged to states where Romo Store has a physical presence. Currently, this is only Georgia. The state tax is 4% in GA.


How can I track my order?


An order confirmation email is sent once your order has been successfully transmitted. Additionally, a shipping confirmation email will be sent once your order has been shipped. A tracking number will be included in this confirmation. You may check the status of your order once you login to your account using your email address and password. Then, simply click on "Order Status" and you'll be able to view the details of your past orders and current orders.


How can I modify my order?


Once your order has been processed, you will not be able to make any changes. For questions, changes or cancellations, please contact our Customer Service department at


What is your privacy policy?


What information will be collected?


We collect information from you that you provide when you login, join our mailing list, register with us, place an order, or participate in a contest, promotion or survey. Categories of information collected include your name, e-mail address, postal address, phone number and credit card number. In addition, we may maintain a record of your purchases from


How is my information used?


When you make a purchase from, we use your information to process your order and to answer your questions about the status of your order. We may use the information to provide you with periodic email and mailings about our merchandise, services, events and promotions. We may also send you email to help us learn more about your shopping preferences. In addition, we use information about your product interests and purchases to help us improve our online store and your shopping experience.


How does make sure my order information is secure?


Romostore uses Secure Sockets Layer (SSL) technology to keep your online order information safe. SSL technology encrypts your credit card number, order information and personal information before it is transmitted to protect it from being decoded by anyone other than Once you enter the checkout page, your computer will begin communicating with our server in secure mode. When accessing a secure server, the first characters of the site address will change from "http" to "https".


Why do I have multiple charges on my credit card for one order?


Due to product availability, we may split your order in multiple shipments to guarantee that you get your order as soon as possible. We only charge you once your merchandise is shipped to you. Since items may ship at different times and/or locations, you may incur separate charges on your credit card.

Where is the CVV Code (3 digit security code) on my credit card?

To aid in the prevention of fraudulent credit card use, we may require you to enter the CVV (Card Verification Value Code). It's a 3 or 4 digit code located in the signature field on the back of your credit card. Your credit card information will be protected by (SSL) Secure Socket Layer technology certified by a digital certificate.



Privacy Policy 

What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.
 This policy was last modified on December 21, 2014.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.